Join our team!

DUTIES AND RESPONSIBILITIES:

• • Create and maintain an innovative 1-hour aquatic exercise program that addresses the needs of clients with arthritis/joint motion.

• • Lead and demonstrate these exercises during class time.

• • Conduct intake evaluations for clients referred to the Marin JCC aquatic therapy programs by physicians, hospitals, and/or nursing homes.

• • Develop an appropriate individual aquatic exercise program, demonstrate, and practice exercises in the pool with the client.

• • Create and maintain required documentation for client follow-up.

• • During a 1-hour program, in a class setting, coach and guide clients in working on their individual specialized program.

• Participate in special projects/programs, as required by supervisor.

EDUCATION AND TRAINING:

• • Aquatic exercise certification or equivalent, or work experience preferred.

• • Ability to swim 50 yards and tread water. Perform therapy-based activities in the pool.

• • CPR certification is required 30 days from the hire date.

• Good communication skills and enjoys working with the senior population.

JOB TYPE: Part-time

COMPENSATION: Pay ranges from $35.00 to $45.00 per hour depending on experience.

OVERVIEW:

The Fitness Customer Service Lead (FCSL) is responsible for overseeing a high-scale and high-volume Community Center. The FCSL continually ensures that we are serving our members and guests with the best service and member/guest experience, supporting the team to ensure excellent experiences and lasting relationships.  FCSL is responsible for being fully knowledgeable about our programs/services, systems, and is responsible for delivering the highest level of service to our members and guests.  The FCSL is also the lead in any codes or emergencies that occur in the Community Center and on weekends the entire center.  The successful candidate must possess the ability to interact with people of all backgrounds, ages, and lifestyles in a bustling community center environment. Position may require weekend, opening the facility, or closing the facility responsibilities.

RESPONSIBILITIES:

· Ensure all staff show up for their regularly scheduled shifts, secure subs when necessary, and fill the role of any employee in a department where an unplanned vacancy has occurred; except where training requirements prohibit.

· Be available via radio channel designated at being of the shift to staff throughout the duration of your shift.

· Assist or take over any escalated member/guest/staff issues.

· Be the lead staff in the event of a medical emergency.

· Respond to any 911 calls and manage the scene.

· FCSL will be currently certified for CPR, AED, and First Aid or need to obtain certification before first shift.

· Support staff in the enforcement of all policies and rules.

· Take appropriate action to address members/guests who are in violation of Center policies and rules including issuing verbal and written warnings as needed.

· Offer the highest level of personalized member customer service while maintaining a positive, enthusiastic and helpful attitude.

· Greet and welcome fitness center members and guests.

· Maintain fitness desk operations.

· Coordinate with Manager to ensure accurate payroll.

· Use CRM system for member accounts and services.

· Schedule Personal Training and Spa sessions for clients.

· Book group swim lessons.

· Respond to Member’ concerns, suggestions, and complaints in a timely, professional, and consistent manner.

· Assist with keeping the fitness centers well stocked and clean.

· Other duties as needed .

IDEAL CANDIDATE WOULD HAVE:

· Minimum of a High School diploma obtained.

· Have at least 2 years’ experience in customer service.

· Strong organizational skills and customer-service-oriented approach.

· Competent with computers and CRM systems.

· Know all the Osher Marin JCC Codes and roles of each individual on the Medical Emergency and Response Team (MERT Team).

This position also comes with a complimentary Fitness Membership.

JOB TYPE: Full-time

COMPENSATION: Pay ranges from $19.01 to $20.57 per hour – Compensation Union Personal Level 1 Full-time.

GENERAL DESCRIPTION:

This position will work alongside the Aquatics Manager to ensure a smooth operation of programming and facility. This position will report to the Aquatics Manager and shares with them the responsibility of ensuring an exceptionally safe aquatic environment, high-quality safety practices and procedures, and a strong customer service culture, including being the lead with swim lessons on Sundays and Mondays. The Head Lifeguard schedule will be Sunday-Thursday or Tuesday-Saturday and will have regular Recreation Coordinator shifts.

REQUIREMENTS:

· Prior experience in Aquatics Program Management preferred.

· Significant experience directly supervising staff and strong supervisory skills.

· Experience in a strong and effective customer service culture.

· American Red Cross Lifeguard Certification required

· American Red Cross Lifeguard Instructor certification within 3 months or first available class.

· Strong written and oral communication skills.

· Attention to detail and independently motivated.

· Outgoing, professional and charismatic presence.

· Proven ability to maintain staff accountability and high standards.

· Outstanding computer skills, including advanced skills in MS Office and the ability to learn new business software programs.

· Ability to work in a fast-paced environment and manage time effectively.

STATUS: Benefited, Union position.

HOURS: Full Time 30-40 hours a week. with the opportunity to pick up additional life guard shifts, swim instructor shifts, and lifeguard training classes.

SCHEDULE: Sunday-Thursday, or Tuesday-Saturday, might include some opening, nights and holidays.

On call during all operating hours for aquatic emergencies and/or coverage.

JOB TYPE: Full-time

COMPENSATION: Pay range of $ 20.00 – $ 23.17